This Cancellation & Refund Policy governs how WltPe handles refunds for transactions made on its platform. Please read this policy carefully before using our services.
All transactions conducted on the WltPe platform are non-refundable. Users are solely responsible for providing accurate information such as consumer numbers, mobile numbers, or any other required details for making payments. WltPe does not bear responsibility for incorrect details provided by the user, including but not limited to incorrect mobile numbers or data.
However, under certain circumstances outlined below, users may be eligible for a refund:
Non-Delivery of Service: If money has been deducted from your card or bank account for a transaction on the WltPe platform, and the service is not delivered within 24 hours from the completion of the transaction, you must notify us promptly by sending an email to our customer service at care@wltpe.com.
Investigation and Refund Process: WltPe will investigate the incident based on the details provided. If it is confirmed that money has been charged to your card or bank account without the corresponding delivery of the service, WltPe will initiate a refund.
Refund Timeline: Refunds for eligible transactions will be processed within 7 working days from the date of receipt of your email notifying us of the issue.
Bank Processing Time: Please note that it may take 4-21 days for the refunded amount to reflect in your bank account, depending on your bank's policies.
If you have any questions about our Refund Policy, please contact our customer service at care@wltpe.com.
By using the WltPe platform, you agree to abide by this Refund Policy. WltPe reserves the right to modify or update this policy at any time without prior notice. It is your responsibility to review this Refund Policy periodically for changes.
Last updated: 24th June 2024